Terms of Use

1. ACCEPTANCE OF TERMS

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Visa Appeal Platform (“Company”, “we”, “us”, or “our”), governing your access to and use of our website, platform, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated by reference. If you do not agree with these Terms, you must not access or use the Platform.

2. PLATFORM SERVICES

The Company operates a technology platform that connects individuals and entities seeking legal representation for Canadian immigration appeals with independent, licensed lawyers and paralegals who specialize in such matters. The Platform facilitates case intake, document management, communication, and payment processing for legal services related to appeals before the Federal Court of Canada (Judicial Review), the Immigration Appeal Division (IAD), and the Refugee Appeal Division (RAD).

3. NOT A LAW FIRM – NO LEGAL ADVICE

The Company is not a law firm, does not provide legal advice, and is not a substitute for legal counsel. The Platform is an online marketplace and technology interface only. Any information provided on the Platform, including website content, articles, FAQs, or automated communications, is for general informational purposes only and does not constitute legal advice or create a lawyer-client relationship.

The legal professionals accessible through the Platform are independent contractors and are neither employees nor agents of the Company. The Company does not guarantee, review, or endorse the quality, suitability, or outcome of any legal services provided by such professionals.

4. ELIGIBILITY AND USER ACCOUNTS

4.1 Eligibility. To use the Platform, you must be at least 18 years of age and legally capable of entering into binding contracts.

4.2 Account Registration. You must register for a free account to access certain features of the Platform. You represent and warrant that all information you provide during registration is accurate, complete, and truthful. You may maintain only one active account at any given time.

4.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any security breach. The Company is not liable for any loss or damage arising from your failure to comply with this obligation.

5. LEGAL SERVICES AND LAWYER-CLIENT RELATIONSHIP

5.1 Independent Professionals. All legal services provided through the Platform are delivered by independent lawyers and paralegals. The Company does not control or oversee the professional judgment, advice, or work of these legal professionals.

5.2 Formation of Lawyer-Client Relationship. A lawyer-client relationship is formed only when a legal professional expressly agrees to represent you, typically by approving your order and providing a retainer or engagement letter. The Company is not a party to any lawyer-client relationship formed through the Platform.

5.3 Conflict Checks. Legal professionals may conduct conflict-of-interest checks before accepting your case. You agree to provide all necessary information to facilitate such checks.

6. FEES AND PAYMENT

6.1 Fee Structure. Legal service fees are determined by the legal professionals and are disclosed to you before payment. The Company charges a platform service fee, which is included in or added to the total fees quoted to you.

6.2 Payment. All payments are processed through our secure payment infrastructure. By placing an order, you authorize the Company to charge the applicable fees and any applicable taxes to your selected payment method. Applicable sales taxes (e.g., HST/GST) will be calculated at checkout in accordance with Canadian tax laws.

6.3 Refunds. Refund policies are determined on a case-by-case basis and will be communicated to you. If your order is rejected by our legal professionals or the Company, any pre-paid fees will be refunded in full.

6.4 Non-Payment. Failure to pay any fees when due may result in the suspension or termination of your access to the Platform and the legal services being provided.

7. USER OBLIGATIONS AND CONDUCT

You agree to use the Platform only for lawful purposes. You must not:

• Provide false, misleading, or incomplete information.

• Use the Platform to harass, abuse, or threaten any person.

• Attempt to gain unauthorized access to any part of the Platform or its systems.

• Interfere with the security, functionality, or performance of the Platform.

• Upload, transmit, or distribute any viruses, malware, or harmful code.

• Use the Platform for any purpose that violates Canadian or international law.

• Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without express written permission.

8. INTELLECTUAL PROPERTY

All content on the Platform, including but not limited to text, graphics, logos, software, code, designs, and trademarks, is owned or licensed by the Company and is protected by Canadian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial purposes. You may not modify, reproduce, distribute, or create derivative works of any Platform content without our prior written consent.

9. DISCLAIMER OF WARRANTIES

THE PLATFORM AND ALL SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY ONTARIO AND CANADIAN LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. The Company does not guarantee the outcome of any immigration appeal or legal matter.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, THE LEGAL SERVICES OBTAINED THROUGH THE PLATFORM, OR THESE TERMS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU HAVE PAID TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Platform; (b) your breach of these Terms; (c) any information you provide to the Platform or legal professionals; or (d) your violation of any applicable laws or third-party rights.

12. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that the Company shall not be liable for any loss or damage caused by your use of such third-party websites.

13. TERMINATION AND SUSPENSION

The Company reserves the right, in its sole discretion, to suspend or terminate your account and access to the Platform at any time, without prior notice or liability, for any reason, including but not limited to: (a) your breach of these Terms; (b) provision of untrue or inaccurate information; or (c) conduct that the Company believes is harmful to other users or the Platform. Upon termination, any outstanding fees remain due and payable.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms or your use of the Platform shall be brought exclusively in the courts of the Province of Ontario, and you hereby irrevocably submit to the personal jurisdiction and venue of such courts.

15. DISPUTE RESOLUTION

15.1 Informal Resolution. Before initiating any formal dispute, you agree to contact us to attempt to resolve the matter informally.

15.2 No Class Actions / No Mandatory Arbitration for Consumers. You agree that any dispute between you and the Company shall be resolved on an individual basis. To the maximum extent permitted by applicable law, you waive any right to participate in or bring any class action, class arbitration, or representative proceeding against the Company.

Note on Consumer Protection Laws: If you are a consumer residing in a Canadian province with legislation that prohibits or limits mandatory arbitration clauses and class action waivers in consumer contracts (including but not limited to Ontario’s Consumer Protection Act, 2002, and similar laws), those provisions shall not apply to you to the extent they are prohibited by such legislation. In all other cases, you agree to resolve disputes through the courts of Ontario as set out in Section 14.

16. MODIFICATIONS TO TERMS

The Company reserves the right to update or modify these Terms at any time without prior notice. The most current version of the Terms will be posted on the Platform with the “Last Updated” date indicated at the top. Your continued use of the Platform after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

17. SEVERABILITY

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed, and the remaining provisions shall continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.

19. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Visa Appeal Platform

Email: info@visapeal.com

Address: Toronto, Ontario

Phone: +1 (416) 200-0131